ARIVA - Terms of Service

This English version is a translation. If it differs from the Romanian version, the Romanian version prevails.

1. The platform and the restaurant

ARIVA is the platform offered by QUANTUM POS SRL, unique registration code (CUI) RO17007933, Trade Register J2004008540131. Registered office: Aleea Solidarității nr. 7, bl. B, sc. C, et. P, ap. 34, Constanța, 900294, România. Correspondence address: Strada Ion Adam 22, Constanța, 900620. Contact: contact@selio.io, +40 241 515517.

The selected restaurant is the seller of the products and is responsible for preparation, delivery or handover, payment collection, the fiscal documents, cancellation and refund. The restaurant's identity and contact details must be presented before ordering.

QUANTUM POS SRL provides the platform; it does not become the seller of the food or the provider of the delivery through mere technical intermediation. This distinction does not exclude QUANTUM POS SRL's own legal obligations.

These Terms describe the framework of the service. You can use only the features enabled at the selected location; a cart, a simulated total or a group that has been created does not constitute a submitted order.

2. Access and account

The menu can be viewed without an account. Actions that require authentication are indicated in the app. Keep passwords, SMS codes and access links confidential. Enter correct information and inform the people whose contact details you use for receiving the order.

Do not use the service for fraud, unauthorised access or disruption of the platform. Orders are placed in compliance with the legal capacity to contract, including the rules on representation or approval (încuviințare) applicable to minors. Through these Terms, we do not impose a general age limit of 18 for food. The Delivery and Pickup offering does not include alcohol, cigarettes or energy drinks.

3. Products and acceptance of the order

Check the products, quantities, configurations, ingredients and allergens, the receiving details and the total before completing the order. If anything about allergens is unclear, contact the restaurant. A free-text note does not confirm that the restaurant can meet the request and does not guarantee the absence of allergens.

A selection in the cart does not reserve the stock or the price. Promotions apply in accordance with the conditions displayed. Changes to a product or price require reconfirmation; we do not authorise substitutions or additional costs without your agreement.

An order that is validated and successfully registered with the restaurant is automatically accepted, without a subsequent manual approval step. For distance contracts, acceptance is communicated on a durable medium, in accordance with the law. The confirmation must be capable of being kept and reproduced; a temporary message does not replace it.

A validation error is not an acceptance. If the result of the submission is unconfirmed, for example after the connection is interrupted, check the result or contact support before repeating the order. A mere timeout does not prove that the registration failed.

For ordering at the table, where the feature is active, the opening hours, availability and presence in the area of the location may be checked. If the distance check is required, a missing position or exceeding the radius may prevent submission. The available coordinates may accompany the order.

4. Prices, Service and payment

Before the order is completed, the products, discounts, delivery cost, the Service component, any tip and the total amount payable are presented. Only the payment methods actually available when the order is completed are used.

For Delivery/Pickup, the Service is 8% of the value of the products after discounts, excluding delivery and tip, with a minimum of 1.99 lei and a maximum of 9.20 lei. Where the calculation base is zero, the Service is zero. The exact amount is included in the total before the order is placed.

The tip for the courier is optional and may be zero; the available options are 0%, 7%, 10% or 15% of the value of the products after discounts. It applies only to Delivery, not to Pickup.

The restaurant collects payment for the order and issues the fiscal documents for the entire total, including the Service. Settlements between the restaurant and the platform provider do not add an extra cost for the customer. No new payment is collected from the customer for the invoice between the two companies.

5. Delivery and Pickup

The restaurant prepares and delivers or hands over the products. Check the area, the address, the time window, the cost and the conditions displayed. An estimated time window is not a guaranteed deadline unless it is expressly presented as such.

In the event of a delay, the restaurant communicates the situation and an updated estimate and handles requests in accordance with the applicable rights. Changing the address, redelivery or replacing products requires the relevant agreement.

If delivery cannot be carried out because the recipient is absent or the address provided is wrong, the common rule provides for a wait of 5 minutes from the actual arrival at the agreed address and two contact attempts. A delivery error attributable to the restaurant is treated as non-performance, not as the customer's fault.

For Pickup, the window communicated before the order is placed is a maximum of 60 minutes from the notification that the products are ready, within the limits of the opening hours and of safe storage. The restaurant makes two contact attempts before closing the case. These situations do not automatically result in either the loss of the entire payment or an unconditional right to a refund; the circumstances and legal rights are assessed.

6. Group Order

The group brings together selections for the same restaurant: a maximum of 20 people, including the host, with two hours for selection. The host must be signed in and have a delivery address selected. Guests can join via the link, without their own account, by entering the required name.

The host reviews and purchases the entire order in their own name, taking on the payment. Guests contribute to the selection; joining the group and the Done tick do not create separate orders or joint and several payment obligations. Splitting costs between participants takes place outside the platform. The refund is not automatically distributed among guests. Consumers' own legal rights remain applicable.

Done indicates only that the participant's selection is ready. Changing the products resets the tick. After closing or expiry, the selections are frozen; only the host manages completion and the choice of Delivery/Pickup in Checkout. Returning from Checkout does not automatically reopen the selections.

People with a valid link can see the host's name, the group title and the delivery address before joining. Members see names, available photos, selections and per-product notes; they can redistribute the link. Send it only to those you wish to allow access, and do not enter sensitive data in notes.

On voluntary exit, your own products disappear from the group and can be recovered into your personal cart. When the group is deleted, each participant can recover their own products. The recovery window on the server is 24 hours from archiving, with identification of the same participation. Recovery combines compatible selections without repeating the same recovery; it does not reserve the price or stock. Deletion of the necessary identity/data may prevent recovery.

When the status of the group allows it, the host can remove a participant: that participant's selection disappears, without the recovery provided for voluntary exit. Replacing the invitation invalidates the previous link. Deleting the group does not cancel an order already submitted to the restaurant.

7. Cancellation, refund and complaints

Contact the restaurant for problems with the order and contact@selio.io for problems with the platform.

Before acceptance, cancellation is free of charge. Since successful registration of the order means automatic acceptance, there is no promised waiting period for manual approval. After acceptance, the restaurant may lawfully refuse a voluntary cancellation that does not concern non-performance or lack of conformity attributable to it.

If the cancellation is approved or full repayment is owed, ARIVA's policy is a full refund, without deductions: the entire amount actually collected, including the Service, delivery and tip, if they were paid. Processor fees or preparation/delivery costs are not deducted. Unpaid amounts or the nominal value of free gifts are not refunded.

Upon refusal or full cancellation by the restaurant, the Service is not owed and is repaid if it was collected. The same principle applies to a justified full termination (desființare) for non-delivery, attributable delay or lack of conformity. The policy does not grant free cancellation in every situation and does not exclude other mandatory remedies of the consumer.

The repayment owed is initiated without undue delay, within the legal time limits: to the original method for card payments or to the agreed method for cash payments. No voucher is imposed. The duration of bank processing may be distinct from the initiation of the refund.

Products that deteriorate or expire rapidly may be exempted from the legal right of withdrawal, in accordance with the law. The exception does not remove the rights relating to missing, non-conforming or undelivered products.

8. Personal data and changes

The Privacy Policy explains the processing of data, and the Cookie Policy describes the storage and browser options. Accepting the Terms is not general consent to marketing, optional cookies or all data processing.

The version and the applicable date will be indicated in the document. Relevant changes are communicated before they apply, without retroactively rewriting the conditions of concluded orders. The applicable Terms must be capable of being consulted and saved.

9. Applicable law and disputes

Romanian law applies, without depriving the consumer of the protection of the mandatory provisions applicable by law, including those of their habitual residence.

Attempting an amicable settlement is not a condition imposed by these Terms for access to the courts. You can turn to the competent authorities and, under the conditions of the procedure, to alternative dispute resolution (SAL). The courts determined by law have jurisdiction; we do not impose an exclusive court in Constanța or mandatory arbitration.